• Lead, inspire, coach, develop
• Deliver exceptional customer service 

Brisbane City Council\'s multi-award winning Contact Centre needs an inspirational leader with superior staff development skills and a talent for being able to strike the correct balance between people and performance. Being on the cusp of a significant period of change, we are seeking innovative change champions to lead from the front in our dynamic Contact Centre.

First and foremost you will have a passion for your people and understand what motivates individuals and your team. As the highly skilled coach, you thrive on developing and supporting others to be the best they can possibly be. An inspirational and motivated leader, you have exceptional change management skills coupled with a strong continuous improvement focus. You enjoy seeing your team achieve personal and business goals and are equally committed to achieving these for yourself.

Your strengths are your strong analytical ability, problem solving skills and highly developed negotiation and conflict resolution skills. You also have a proven track record of being able to meet tight deadlines in complex situations. Having built something of a reputation for being able to deliver positive business outcomes and cultivate exceptional business relationships with all stakeholders, this role should be your logical next career step.

To be considered for this role, you will need to:

• be flexible to be able to work in a variety of locations from time to time, depending on business needs (may include Carindale, Chermside, Indooroopilly or the Brisbane CBD)
• preferably have leadership experience within a contact centre environment.  

Benefits of working in Council include:

• flexible working hours, and flexible arrangements
• access to free gym and wellness centre
• generous leave provisions.

Brisbane City Council is an Equal Opportunity Employer and actively encourages applications from Aboriginal and Torres Strait Islanders, people from non-English speaking backgrounds and people with a disability.

Due to the requirements of this role, a criminal history check will be undertaken on preferred applicants.  A criminal history does not necessarily preclude an applicant from appointment.

Working in Council means delivering excellent
customer service to the people of Brisbane.

How to apply: Do not click on the \'Apply\' button below. Email your resume and a brief cover letter to TactiCall Recruitment at apply@tacticall.com.au, quoting reference number 2004646 on both. Do not click on the \'Apply\' button below.

Position description:  20100722_B6_Contact_Centre_Team_Leader_RS.doc

More information: Phone Mark Gallen at TactiCall 07 3831 6333

Remuneration stated is for full-time positions.

2010 Australian Employer of the Year
(Career Development Association of Australia)